Shipping policy
Shipping Policy -lennmode
Last updated: 19.09.2026
At LEEN MODE, we want your order to arrive safely, quickly and in perfect condition. Below you will find all important information about shipping, tracking, returns and order cancellations.
1. Order Processing
Orders are usually processed within 1–2 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking number, if tracking is available for your selected shipping method.
2. Shipping Times
Estimated delivery times are:
• Germany: 2–4 business days
• European Union: 3–7 business days
• International: 5–12 business days
Delivery times are estimates and may vary depending on the destination, carrier, public holidays, customs procedures or other circumstances beyond our control.
3. International Shipping
We ship to selected countries worldwide.
For international orders outside the European Union, additional customs duties, import taxes or other local charges may apply. These costs are the responsibility of the customer unless otherwise stated at checkout.
Customers are responsible for providing a complete and accurate delivery address.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout based on the destination, order size and selected shipping method.
Any available free-shipping offers will be clearly stated on our website or at checkout.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information, where available.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
If your tracking information has not updated for several days, please contact us at:
info.lennmode@gmail.com
6. Delayed or Lost Orders
If your order appears to be delayed, please check the tracking information first.
If your package is considered lost or has not arrived within a reasonable delivery period, please contact us so that we can investigate the shipment with the carrier.
LEEN MODE is not responsible for delays caused by incorrect delivery information, customs procedures, carrier disruptions or circumstances outside our reasonable control.
7. Returns & Right of Withdrawal
For customers in the EU, consumers generally have a statutory 14-day right of withdrawal for online purchases, subject to applicable legal exceptions. The withdrawal period generally begins when the customer or a designated third party receives the goods. (EUR-Lex)
If you exercise your right of withdrawal, the goods must generally be returned within 14 days after notifying us of the withdrawal. (EUR-Lex)
Returned items should be handled only as necessary to inspect their nature, characteristics and functioning. Items that have been excessively used or damaged may be subject to applicable legal rules concerning diminished value. (EUR-Lex)
For hygiene reasons, certain products may be subject to legal exceptions where applicable, particularly if they have been unsealed after delivery and are not suitable for return for reasons of health protection or hygiene.
Perfumes and other products may be subject to specific legal exceptions depending on their condition and whether they have been opened or unsealed.
Please contact us before returning an item to receive the applicable return instructions.
8. Return Shipping Costs
Unless otherwise stated by LEEN MODE, the customer is responsible for the direct cost of returning goods after exercising the right of withdrawal, provided that the customer was informed of this before purchase. (European Union)
If the returned item is defective, damaged, or does not correspond to the order, please contact us before sending it back.
9. Refunds
After a valid withdrawal, we will refund the payments received, including the applicable standard delivery costs, in accordance with applicable law.
The refund will generally be made using the same payment method used for the original purchase, unless otherwise agreed.
We may withhold the refund until we have received the returned goods or until the customer provides proof that the goods have been sent back, whichever occurs first. (EUR-Lex)
10. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at:
info.lennmode@gmail.com
We will do our best to cancel the order before it is shipped.
Once an order has been dispatched, cancellation may no longer be possible. In this case, customers may use their applicable statutory right of withdrawal.
11. Incorrect or Damaged Items
If you receive an incorrect, damaged or defective item, please contact us as soon as possible and provide your order number and, where appropriate, photos of the issue.
We will review the case and provide the appropriate solution in accordance with applicable consumer and warranty laws.
12. Contact
If you have any questions regarding shipping, tracking, returns or cancellations, please contact us:
LEEN MODE
E-Mail: info.lennmode@gmail.com
Address: Hauptstrasse 101 ,53340 Meckenheim
We are happy to help.